Terms & Conditions

​​​Visiting an Off-Site Address
Recruit Dog Training takes all reasonable steps to ensure the safety of its staff when visiting private addresses. If a staff member feels unsafe at any point, they reserve the right to terminate the visit, leave the location, and inform their employer.

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Health and Safety

• Clients must ensure that their dogs are in good health and up to date with vaccinations before attending any training. If a dog is ill or showing signs of distress, we may ask the client to reschedule or provide a veterinary clearance.

• Clients are responsible for keeping their dogs on a lead during training sessions unless otherwise instructed by the trainer.

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Behavioural Concerns

If a dog exhibits aggressive or unsafe behaviour during training, Recruit Dog Training reserves the right to terminate the session for safety reasons. We will work with clients to address behavioural concerns as needed.

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Payments

• Payments for services can be made via cash or online bank deposit.

• For cash payments, full payment is required before the training session begins.

• A deposit of $40 is required when paying via online banking.

• Any outstanding online payments must be made in full within 5 days of receiving the service.

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Client Cancellations and Rescheduling

• If a client needs to cancel or reschedule a training session, a minimum of 24 hours notice is required. Cancellations made less than 24 hours before the session may incur a cancellation fee or you might forfeit your deposit.

• In the event of a no-show, your deposit may be forfeited, or you may be charged a no-show fee before you can book any future training sessions.​

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Working Out of Town
Recruit Dog Training offers courses outside of Dunedin. Prices may vary slightly depending on the location. The prices listed on our website are for Dunedin-based training. For pricing at your location, please enquire directly or check our social media for updates and pricing.

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Inclement Weather
In the event of severe weather, Recruit Dog Training may postpone the training session to ensure the safety of staff, clients, and dogs. We will work with you to reschedule and ensure you receive your training in a timely manner.

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Guarantees
While Recruit Dog Training strives to deliver effective training techniques for all clients, we cannot guarantee success in reshaping deeply ingrained behaviours. We are committed to providing honest and transparent communication, offering both verbal and written instructions to ensure clarity in the training process.

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Tracking Course Equipment
Participants in the Tracking Course are required to bring the following equipment:

• Harness

• Longline or Tracking line

• Treat bag with high-value treats

• Toy

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Photo and Video Consent

• Clients agree to allow Recruit Dog Training to take photographs and videos during training sessions for promotional purposes, including but not limited to social media, website, and marketing materials.

• If clients do not consent, they may opt-out by notifying the trainer prior to the session.

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Age Requirements

Puppies participating in training courses must be at least 8 weeks old. If the puppy is under 8 weeks of age, the session may be postponed until the puppy is of the required age.

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Service Limitations

Recruit Dog Training specialises in obedience and behaviour modification training. For other specialised services, such as medical treatments, veterinary care, or extreme behaviour issues, clients are encouraged to seek advice from the relevant professional.

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Liability

Recruit Dog Training is not liable for any injuries or damages to dogs, clients, or property during training sessions, except where liability is imposed by law. Clients are responsible for their own safety and the safety of their dogs during training.

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Refund Policy

If a client is not satisfied with the service provided, they are encouraged to discuss their concerns directly with Recruit Dog Training. Refunds are provided on a case-by-case basis, typically only for circumstances where the service provided does not meet the agreed-upon terms.

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Training Location Guidelines

For off-site training locations, clients must ensure that the location is safe and suitable for training. Any additional costs or permits associated with training at specific locations will be covered by the client.

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Training Material Ownership

All training materials, including handouts, video recordings, and training plans, remain the intellectual property of Recruit Dog Training and may not be distributed or reproduced without permission.

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Unforeseen Events

Neither party shall be held liable for failure to perform obligations due to events beyond their reasonable control, such as natural disasters, pandemics, or government restrictions.

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